White House Napa Privacy Policy

Historic White House Napa mansion and pool area in Napa Valley

OUR STATEMENT

Effective Date: February 25, 2026

White House Napa (“WHN,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a reservation.

1. Scope

This policy applies to personal information (“Personal Information”) voluntarily provided on White House Napa operated websites, including our booking engine. It does not apply to third-party websites or platforms that may be linked from our Site.

2. Information We Collect

We may collect the following categories of Personal Information:

Identifiers

  • Name

  • Email address

  • Mailing address

  • Phone number

  • IP address

Commercial Information

  • Reservation details

  • Booking history

  • Payment confirmations

Payment Information (Sensitive Personal Information)

  • Credit card details

  • Apple Pay or Google Pay transaction confirmations

Internet or Network Activity

  • Browser type

  • Device type

  • Access times

  • Usage behavior via cookies and analytics

Employment Information

  • Resume and employment-related data if you apply for a position

3. Booking Engine & Payment Processing

When making a reservation:

  • Guests first enter contact details, creating a “Pending Confirmation” status.

  • Guests are then redirected to a secure payment page to complete payment using:

    • Apple Pay

    • Google Pay

    • Traditional credit card entry

Inventory Hold

To prevent overbooking, the selected room is held for 10 minutes while payment is completed. If payment is not finalized within that time or the session is abandoned, the room is automatically released back into inventory.

Immediate Settlement

Reservations are charged in full at the time of booking.

All payments are processed securely by third-party payment processors. We do not store full credit card numbers on our servers.

Use of Apple Pay or Google Pay is subject to the respective privacy policies of Apple and Google.

Payment & Cancellation Policy (Update)

Immediate Payment Upon Confirmation

All reservations are charged in full immediately upon booking confirmation. Guests no longer have a 14-day grace period prior to check-in before being charged.

This policy applies to all forms of payment, including:

  • Credit card payments

  • Apple Pay

  • Google Pay

  • Any other digital wallet or card-based transactions

By completing a reservation, guests authorize White House Napa to charge the full amount of the stay at the time of booking.

Cancellations & Refunds

Reservations canceled more than fourteen (14) days prior to check-in may be eligible for a refund in accordance with the property’s cancellation terms.

Please note:

  • Refunds are not processed automatically.

  • Any eligible refund must be manually issued by White House Napa staff.

  • The booking system (Mews) does not provide automated refund processing.

Guests should contact the property directly to request any applicable refund.

4. How We Use Your Information

We use Personal Information to:

  • Process and confirm reservations

  • Process secure payments

  • Communicate booking confirmations and updates

  • Provide customer service

  • Send marketing communications (with consent where required)

  • Evaluate employment applications

  • Detect fraud and prevent overbooking

  • Improve website functionality and guest experience

  • Comply with legal obligations

5. Sharing Your Information

We do not sell your Personal Information.

We may disclose information to:

  • Booking engine providers

  • Payment processors

  • Hospitality software providers

  • Marketing and communication service providers

  • Professional advisors

  • Legal or regulatory authorities when required

All service providers are contractually obligated to maintain confidentiality and security.

6. Cookies & Tracking Technologies

We use cookies and analytics tools to enhance your experience and understand site usage. You may adjust cookie settings through your browser preferences.

7. Data Security & Retention

We use administrative, technical, and physical safeguards to protect Personal Information. However, no system can guarantee absolute security.

We retain Personal Information only as long as necessary for:

  • Reservation fulfillment

  • Legal compliance

  • Fraud prevention

  • Accounting and tax obligations

  • Operational business needs

When no longer required, information is securely deleted or anonymized.

8. Children’s Privacy

This Site is intended for users 18 years of age or older. We do not knowingly collect Personal Information from children under 16. If such data is identified, it will be deleted.

9. International Users

If you access our Site from outside the United States, you acknowledge that your information may be processed in the U.S., where data protection laws may differ.

10. Additional Privacy Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

Right to Know

You may request disclosure of:

  • Categories of Personal Information collected

  • Sources of collection

  • Business purposes for collection

  • Categories of third parties receiving information

  • Specific pieces of Personal Information collected

Right to Delete

You may request deletion of Personal Information, subject to legal exceptions.

Right to Correct

You may request correction of inaccurate Personal Information.

Right to Opt-Out of Sale or Sharing

White House Napa does not sell or share Personal Information for cross-context behavioral advertising.

If our practices change, we will update this policy and provide a clear opt-out mechanism.

Right to Limit Use of Sensitive Personal Information

Sensitive Personal Information (such as payment data) is used solely to process reservations and complete transactions.

Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

Categories of Personal Information Collected in the Past 12 Months

We have collected:

  • Identifiers

  • Commercial Information

  • Internet Activity Data

  • Employment Information

  • Sensitive Personal Information (payment data necessary to complete reservations)

We disclose this information to service providers solely for operational purposes.

11. How to Submit a Privacy Request

California residents may exercise their rights by contacting:

Email: info@whitehousenapa.com
Mail:
White House Napa
443 Brown St
Napa, CA 94559

We may verify your identity before processing requests. Authorized agents may submit requests on your behalf with appropriate documentation.

12. Do Not Sell or Share My Personal Information

White House Napa does not sell or share Personal Information as defined under California law.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised Effective Date. Continued use of our Site constitutes acceptance of the updated policy.

14. Contact Us

For privacy-related questions:

Email: info@whitehousenapa.com
Mail:
White House Napa
443 Brown St
Napa, CA 94559

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